Obtaining support for your Digital plus by Lenz NMRA DCC products

Your first line of support is through your Digital plus dealer. We design our products to provide exceptional Quality, value, performance and true compatibilityand we test all product before they leave the factory.  We believe strongly in the concept of independent testing and are a strong supporter of the NMRA C&I  process.  While we do our utmost to achieve 100% compatibility with other DCC manufacturers compatibility problems sometimes still occur.  Our compatibility problem list is provided to assist you with multi manufacturer issues. When you need additional assistance you can obtain it through one of our world wide warranty and support centers.

In North America  In Europe
  • Lenz Agency of North America
  • American Hobby Distributors
  • 57 River Road, Suite 1023
  • Essex Junction, VT. 05452
  • Phone: US/ Canada 
    Toll Free +1 800-671-0641 
    Standard +1-802-878-5005
  • Fax: +1 802-878-5550
  • North American Feedback Form
  • Lenz Elektronik GmbH
  • Vogelsang 14
  • 35398 Giessen, Germany
  • Hotline:+49 ( 0)6403 900 133
  • Fax:  +49 (0)6403 900 155
In the UK In Australia
  • A&H Models
  • 95 High Street
  • Brackley, Northamptonshire NN13 7BW
  • T.E.S. Wholesalers PTY. LTD
  • Peter McDonald
  • 13L Yarrandale Road
  • Dubbo, NSW. Australia
  • Phone 0061 02 6884 9944
  • Fax 0061 02 6884 9933


The following information is provided to assist you in the unlikely event that you ever have problems with the proper operation for any of your Digital plus by Lenz NMRA DCC equipment.